Personal Information in Accordance with the General Data Protection Regulation (GDPR)
Placing an Order on the Kingdom Website
Personal information we receive and process when you place an order on our website:
- Your name
- Your billing and delivery address
- Your telephone number
It is essential we receive this information to sufficiently fulfil your order and enhance the services we provide to you. This information is used to populate delivery requirements by our appointed couriers and is handled with total confidentiality.
Secure third-party payment methods involving your personal Information:
- Paypal (www.paypal.com)
These platforms are integrated into the Kingdom website in order to handle transactions securely. The details you provide are fed into the Kingdom order database. Your order is then processed by Channel Grabber (www.channelgrabber.com) software.
Your order details are also required to generate a postage label in order to ship your order. We use the following couriers:
- Royal Mail (www.royalmail.com)
- Parcelforce (www.parcelforce.com)
- UPS (www.ups.com)
It is necessary to hold your order information for a nominal period of time in order to provide you with tracking information or in the event that a claim may need to be raised against a courier. It is also useful to keep a record for warranty purposes and to verify an order.
You can request removal of personal information from our database and records at any point. The removal will be handled within 30 working days (usually a lot faster). We will also make contact with any third-parties mentioned above in order to remove your personal information from their records.
Paper records:
We print an order manifest at the end of each working day in order for the courier to sign and confirm that your order has been physically collected from our premises. The paper manifest includes your name and delivery address. It is our standard procedure for paper manifests to be shredded and securely disposed of after 12 months. By request, we can destroy this record earlier if necessary.
Contact Form and Online Chat
When you submit an enquiry either via the ‘contact us’ form or ‘chat window’ on the Kingdom website, you agree to provide us with your name, email address and telephone number. This information provided is treated as confidential and not shared with any third parties. It merely serves as the information we need to respond to your enquiry sufficiently.
You can request removal of personal information from our database and records at any point. In accordance with GDPR regulations, the removal will be handled within 30 working days (usually a lot faster). Please email our Data Protection Officer at info@kingdomguitars.com with your request or any enquiries you may have related to data protection.
Cookies
(1) Introduction
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with GDPR when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(2) About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(3) Third party [and analytics] cookies
When you use our website, you may also be sent third party cookies.
In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
(4) Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.